Wednesday, May 12, 2010

And the Winner is...

Lisa! Congratulations to Lisa who won my 100th Post Giveaway! She will be receiving a copy of The Primal Blueprint Cookbook. Pretty exciting stuff. Thanks to everyone that entered and thanks for reading! It is nice to know I'm not just writing to myself everyday. A little information about our winner....

Lisa's favorite paleo snack is a "jar of almond butter and a large spoon". A girl after my own heart! I happen to have both of those sitting on my desk at all hours of the day. There is never a wrong time for almond butter! Lisa was also the very first person to enter, however, the drawing was completely random!

In other news, I have a funny/sad story to tell. A few girls from my gym all went in with me to purchase some Paleo Brand meals. They were running a free shipping special when you bought a full order which is fourteen meals. This saved us about $45! Great deal! We were all excited and looking forward to our meals.

I ordered the meals on a Wednesday evening and received nothing telling me my order had been shipped. I happened to go out of town that weekend, but figured it would be until at least Monday before the package would arrive. In my confirmation of purchase it never said "Order should arrive in X amount of days". Nothing. If it had, I would have arranged for someone to check my porch! Over the weekend we were out of town we had two open houses. Our realtor was at our house all afternoon both days. We arrived back Sunday evening and there was not box on our porch or waiting in our home. By Wednesday I started to wonder where my package was. I had finally received a tracking number, but still not package. I looked up my tracking number to see it had been delivered on FRIDAY. Yes, the Friday we went out of town. Where was the box though? It was not on my porch, not in my garage, not on the side of the house and not in my kitchen.

I proceed to email the Paleo Brands people through the only method of contact they online contact form. I told them UPS said the box had been delivered, but that I never received the box. I then called my realtor to see if she ever saw anything. Here is where the story becomes very sad and funny. It turns out they did see a box and put it in my hall closet. However, after the Sunday open house her associate never put it out where we would see it. I had unfrozen frozen food in my hall closet for five days.

My husband was home and went looking for it and found it right away. We never use our hall closet so we never would have seen it. The dry ice was completely gone and the food was room temperature. It immediately went into the trash. I went back to the Paleo Brands website and submitted another contact form telling them my situation to see if we could do anything. I have not heard back from them on either contact request and it has been over a week. I'm very disappointed in the customer service I have NOT received from them. Even a simple email saying, "I'm sorry we can not do anything" would have been enough. At least I would know they were paying attention to their customers. There is no phone number and no direct email address. I am VERY annoyed. As much as I want to try their product, I'm so unsatisfied with their unresponsiveness that I don't think I will ever try them again. We spent a lot of money on a product we could not use. It wasn't their fault, but it was a crummy situation. It would have been nice to at least speak with SOMEONE. ANYONE!

I'm devastated. I ruined my friend's food and my own. I guess it could happen to anyone. If anyone from Paleo Brands is reading this (which I know they are not) I'm very disappointed in your service! I was planning on trying each of your meals and writing about them on my blog and telling all my fellow CrossFitters how great your product was...if it was great. Now I don't get to do that. I suggest changing the way customers can contact you. What you have no is simply not good enough!

Paleo Food News:
On Sunday I found some GREAT 1oz lean turkey patties at Target. They are Archer Farms brand. They are raw and there are ten patties in each package. Each has 60 calories, 1 g fat and 13 grams of protein! I cooked them on a skillet and they came out great. I have been eating them for lunch and as a little protein snack during the day. Try them out! I hate making my own patties from raw turkey meat, but I do it because I love the end product. This just makes it super easy! You can find them with other raw turkey products at Target.


  1. Speaking of making turkey burgers, how do you make yours? Mine always turn out so DRY. We used to put bread crumbs in our burgers, which we cannot do now. It's like eating a sand patty. What am I doing wrong?

  2. I always crack an egg in mine. It helps keep it moist. I use one egg for one pound of ground turkey meat. Then I add garlic or pepper or whatever is in my spice area and grill em' up!

  3. Oh, Ginny! That's awful! Think I'd be a little tiny bit ticked off at the realtor too...

    I popped over here to go back through your blog for something I remember reading. I love salsa. Just made a fresh batch, and...what do you eat it with, if not chips?? Seems like you wrote that in here somewhere. Off to find out! :)

  4. Cucumbers! They are awesome with salsa. Crunchy just like chips, but paleo friendly!

    I'm not mad at our realtor. It totally wasn't her fault. Just a weird thing...but I AM annoyed that Paleo Brands has not responded to me. Ugh!

  5. Did anyone at paleo ever get in touch with you?
    I Have tried the jerky and it was good. I thought there was a problem with my order because it took awhile to get here but I e mailed them and got a response right away.
    Then 2 days later my jerky arrived.